Privacy Policy

This Privacy Policy describes how Crystal Bowl Studio (a brand of Ganga Yoga Pte Ltd, a registered company in Singapore) collects, uses and shares your personal information when you visit our website, make a purchase, or use our services. By using our website and services, you consent to the practices described in this policy.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws.

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is referred to as "Order Information".

When you book a sound healing session, corporate event, or other service, we may also collect information relevant to that booking, such as your preferred dates, session preferences, and any health-related information you voluntarily provide to help us personalise your experience.

When you subscribe to our mailing list, we collect your email address.

We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you about your order or booking
• Screen orders for potential risk or fraud
• Provide you with information or advertising relating to our products or services, where in line with your preferences

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies are small data files that are placed on your computer or mobile device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: These are required for the operation of our website, such as cookies that enable you to log into secure areas or add items to your shopping cart.
• Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us improve the way our website works.
• Functionality cookies: These are used to recognise you when you return to our website and enable us to personalise our content for you.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We take reasonable precautions and follow industry best practices to ensure that your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All payment transactions are encrypted using SSL technology, and we do not store your credit card details on our servers.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These may include payment processors, shipping providers, email marketing platforms, and analytics services.

However, certain third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.

If you are a resident of the European Economic Area (EEA), you have additional data protection rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to restrict processing of your personal information.

You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us directly.

The site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take the necessary actions.

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Any changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of the website and our services after any changes to this Privacy Policy constitutes your acceptance of those changes.

If you have any questions about this Privacy Policy, or if you would like to make a complaint, please contact us by email at hello@crystalbowlstudio.com.

Crystal Bowl Studio is a brand of Ganga Yoga Pte Ltd, a registered company in Singapore.